Terms & Conditions — Terms of Use for the 999ap Platform

1 General Overview & Applicability

These Terms and Conditions (hereinafter "Terms") constitute a legal agreement between the 999ap online betting platform and its users. By using the 999ap website or app, you are deemed to have automatically accepted these Terms.

999ap is an internationally licensed online gaming operator. Our platform offers Sports Betting, Live Casino, slot games, and other gaming services — all governed by these terms and conditions.

These terms have been written in English to ensure clarity for our users. If you have any difficulty understanding any section, please reach out to our support team.

2 Account Registration Terms

To open an account on 999ap, the following conditions must be met:

• You must be at least 18 years is required.
• Each individual may only One Account open.
• All information provided at the time of registration must be truthful and accurate.
• Your account must be registered under your own name and address.
• Opening an account on someone else's behalf is strictly prohibited.
• A valid mobile number and email address are required.

Duplicate Accounts

If a single person registers multiple accounts, 999ap reserves the right to close those accounts at any time. Any winnings or bonuses obtained through duplicate accounts will be forfeited.

Account Security

Keep your account password and login details strictly confidential. Do not allow anyone else to access your account. If you notice any suspicious activity, notify our support team immediately.

3 Age Verification & KYC Process

999ap is a responsible gaming platform. We are committed to ensuring that no minors can access or use our platform, and follow a strict KYC (Know Your Customer) verification process to uphold this.

Required Documents

• A clear photo of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership (Mobile Pay/Nagad number verification).
• A photo of your ID along with a selfie, if required.

999ap keeps all provided information strictly confidential. Your personal data is not shared with any third parties, though we may be legally required to disclose information to relevant authorities when necessary.

4 Deposit & Withdrawal Policy

999ap supports fast and secure transactions via Mobile Pay, Nagad, and Rocket. Our payment system is fully encrypted and secure.

Deposit Rules

• Minimum deposit amount: ৳500।
• Only deposit using payment methods that belong to you.
• Depositing using another person's Mobile Pay or Nagad number is strictly prohibited.
• Deposits are generally credited to your account instantly.
• If you encounter a transaction issue, collect your transaction ID and contact our support team.

Withdrawal Rules

• Minimum withdrawal amount: ৳500।
• Withdrawals are typically processed within 1 to 3 business days.
• KYC verification must be completed before making a withdrawal.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be held if the wagering requirements on bonus funds have not been met.

Anti-Money Laundering

999ap complies with international AML (Anti-Money Laundering) policies. We reserve the right to investigate any suspicious transactions. Accounts may be temporarily suspended during an ongoing investigation.

5 Bonus & Promotion Terms

999ap regularly offers bonuses and promotions. All bonuses come with specific terms and conditions that must be read before acceptance.

Welcome Bonus

• The welcome bonus is available to newly registered users only.
• A bonus is awarded on the first deposit at a set rate.
• The required wagering multiplier must be met before bonus funds can be withdrawn.
• There is a set timeframe to complete wagering requirements — typically 30 days.

General Bonus Rules

• Bonuses are valid for use on the 999ap platform only and have no cash equivalent.
• The same promotion cannot be used more than once.
• 999ap reserves the right to cancel any bonus if misuse is suspected.
• Two bonuses cannot be used simultaneously unless otherwise stated.
• Winnings from free bets are subject to wagering requirements.

6 Betting Rules

When placing bets on 999ap, the following rules apply. These rules are in place to ensure fair play and to protect the interests of all users.

Bet Acceptance & Cancellation

• Once confirmed, a bet cannot be changed or cancelled.
• Bets can be placed before an event begins; with Live Betting, you can also bet while the event is in progress.
• 999ap reserves the right to void any bet placed at incorrect odds due to a technical error.
• Separate rules apply to bets placed on matches that are suspended or abandoned.

Odds & Payouts

• Odds are subject to change at any time; the odds at the moment a bet is confirmed are final.
• A maximum winning limit applies.
• Winnings are credited to your account after the results are confirmed.

Cricket Betting Special Rules

999ap offers special odds boosts on popular cricket matches in Bangladesh. For cricket betting, all decisions made by the International Cricket Council (ICC) are considered final. In the event of a tie or a result determined by the Duckworth-Lewis method, that result will be accepted as the official betting outcome.

7 Prohibited Activities

999ap is committed to maintaining a fair and safe environment. The following activities are strictly prohibited and will result in permanent account closure:

• Abusing bonuses or creating multiple accounts to gain an unfair advantage.
• Match-fixing or any form of fraudulent activity.
• Placing bets using automated software or bots.
• Using the platform for money laundering or any other illegal financial activity.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to gain unauthorized access to another user's account.
• Operating an account on behalf of a minor or allowing them to place bets.

8 Account Closure & Suspension Policy

999ap may temporarily or permanently close your account under the following circumstances:

• Violation of any clause of these terms.
• Registering with false or inaccurate information.
• Refusing to complete KYC verification or submitting fraudulent documents.
• If evidence of fraud or unethical activity is found.
• You submit a request to close your own account.

Account Closure at Your Request

To close your account, contact our support team. Please withdraw any remaining balance before closing your account. Self-exclusion is also available under our Responsible Gaming policy.

9 Privacy & Data Protection

999ap takes the protection of your personal data very seriously. Our full privacy policy Privacy Policy Full details are available on the page.

• Your information is used solely for the purpose of providing our services.
• Your information is never shared with third parties, except where required by law.
• All data is protected with SSL encryption.
• You have the right to request access to or deletion of your personal data.

10 Limitation of Liability

999ap is not liable for the following:

• Bets lost or missed due to internet connectivity issues.
• Losses resulting from technical issues on your device.
• Due to delays or issues on the part of your payment provider.
• In the event of damages caused by third-party software or services.
• In the event of a temporary service disruption caused by an unexpected technical error.

11 Terms Amendment Policy

999ap reserves the right to update these Terms at any time. You will be notified of significant changes via your registered email or SMS.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.
• The effective date of any changes will be noted at the top of this page.

12 Contact & Complaints Process

For any questions or complaints regarding these terms, please contact us:

• Email: support@999ap.net
• Live Chat: Available 24/7
• Average response time: within 5 minutes

An initial response will be provided within 48 hours of receiving your complaint. Complex cases may take up to 7 business days to resolve. We take every complaint seriously and are committed to delivering a fair outcome.